One of the biggest problems is speed. Native speakers, especially business people, tend to speak very quickly on the telephone. Here are some practical tips to get native speakers of English to slow down!

 

  • Immediately ask the person to speak slowly.
 
  • When taking note of a name or important information, repeat each piece of information as the person speaks.

    This is an especially effective tool. By repeating each important piece of information or each number or letter as the spell or give you a telephone number you automatically slow the speaker down.

  • Do not say you have understood if you have not. Ask the person to repeat until you have understood.

    Remember that the other person needs to make himself/herself understood and it is in his/her interest to make sure that you have understood. If you ask a person to explain more than twice they will usually slow down.

  • If the person does not slow down begin speaking your own language!

    A sentence or two of another language spoken quickly will remind the person that they are fortunate because THEY do not need to speak a different language to communicate. Used carefully, this exercise in humbling the other speaker can be very effective. Just be sure to use it with colleagues and not with a boss :-)!

doubt ser cético; desconfiança
claim clamor; pedido

   
 
 
 
Antes de imprimir, pense em sua responsabilidade com o Meio Ambiente. 
Menos papel, mais árvores.
 
Live as if you were to die tomorrow. Learn as if you were to live forever.
Mahatma Gandhi
 
 
Esta mensagem pode conter informação confidencial e/ou privilegiada. Se você não for o destinatário ou a pessoa autorizada a receber esta mensagem, não poderá usar, copiar ou divulgar as informações nela contidas ou tomar qualquer ação baseada nessas informações. Se você recebeu esta mensagem por engano, por favor avise imediatamente o remetente, respondendo o e-mail e em seguida apague-o. Agradecemos sua cooperação.
 
 

This message may contain confidential and/or privileged information. If you are not the addressee or authorized to receive this for the addressee, you must not use, copy, disclose or take any action based on this message or any information herein. If you have received this message in error, please advise the sender immediately by reply e-mail and delete this message.
Thank you for your cooperation.